A■ By Thomas D. Elias Any California consumers who still believed this state’s big privately-owned utility companies are either willing or able to protect the interests of their many millions of customers must surely be disabused of that notion today. Yes, companies like Pacific Gas & Electric, Southern California Gas, San Diego Gas & Electric and Southern California Edison are talking a good customer service game lately, repeatedly advertising efforts to make pipelines and other features of their vast systems safer, while also selling energy for less than in some earlier times. But the outcome of an arbitration case that Edison touted for years as a huge coming benefit for customers
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